Service provision can take many forms. Conversely, it can be provided for a product supplied by a customer e. It can also involve the provision of an intangible thing to a customer e. A statutory requirement is defined by a legislative body and is obligatory. A strategy is a plan for achieving an objective. A supplier is a person or an organization that provides products or services.
Suppliers can be either internal or external to an organization. Internal suppliers provide products or services to people within their own organization while external suppliers provide products or services to other organizations. Examples of suppliers include organizations and people who produce, distribute, or market products, provide services, or publish information.
It prefers, instead, to use the term external provider. A system is defined as a set of interrelated or interacting elements. A management system is one type of system. It is a set of interrelated or interacting elements that organizations use to formulate policies and objectives and to establish the processes that are needed to ensure that policies are followed and objectives are achieved. The term top management normally refers to the people at the top of an organization.
It refers to the people who provide resources and delegate authority and who coordinate, direct, and control organizations. However, if the scope of a management system covers only part of an organization, then the term top management refers, instead, to the people who direct and control that part of the organization.
Traceability is the ability to identify and trace the history, distribution, location, and application of products, parts, materials, and services. A traceability system records and follows the trail as products, parts, materials, and services come from suppliers and are processed and ultimately distributed as final products and services.
Validation is a process. It uses objective evidence to confirm that the requirements which define an intended use or application have been met. Whenever all requirements have been met, a validated status is established. Validation can be carried out under realistic use conditions or within a simulated use environment. There are several ways to confirm that the requirements which define an intended use or application have been met.
For example you could do tests, you could carry out alternative calculations, or you could examine documents before you issue them. Verification is a process. It uses objective evidence to confirm that specified requirements have been met. Whenever specified requirements have been met, a verified status is achieved. There are many ways to verify that requirements have been met. For example you could inspect something, you could do tests, you could carry out alternative calculations, or you could examine documents before you issue them.
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All Rights Reserved. A udit criteria Audit criteria are used as a reference point and include policies, requirements, and other forms of documented information.
A udit evidence Audit evidence includes records, factual statements, and other verifiable information that is related to the audit criteria being used. A udit findings Audit findings result from a process that evaluates audit evidence and compares it against audit criteria.
A udit program An audit program or programme refers to a set of one or more audits that are planned and carried out within a specific time frame and are intended to achieve a specific audit purpose. C haracteristic A characteristic is a distinctive feature or property of something.
C ompetence Competence means being able to apply knowledge and skill to achieve intended results. C omplaint In the context of ISO , a complaint refers to an expression of dissatisfaction with a product or service and is filed by a customer and received by an organization.
C oncession A concession is a special approval that is granted to release a nonconforming product or service for use or delivery. C onformity Conformity is the "fulfillment of a requirement". C ontinual improvement Continual improvement is a set of recurring activities that are carried out in order to enhance performance.
C ontract A contract is a binding agreement between two or more parties. C orrection A correction is any action that is taken to eliminate a nonconformity. C orrective action Corrective actions are steps that are taken to eliminate the causes of existing nonconformities in order to prevent recurrence. C ustomer A customer is anyone who receives products or services outputs from a supplier. C ustomer satisfaction Customer satisfaction is a perception.
D ata The term data is defined as any facts about an object. D efect A defect is a type of nonconformity. D esign and development Design and development is a process or a set of processes that uses resources to transform general input requirements for an object into specific output requirements.
D etermination To determine means to find or to identify the value of a characteristic. D ocumented information The term documented information refers to information that must be controlled and maintained and its supporting medium.
E ffectiveness Effectiveness refers to the degree to which a planned effect is achieved. F eedback The term feedback is used to refer to a comment or an opinion expressed about a product or service or an interest expressed in a product or a service. F unction A function is a role that is performed by a unit of an organization. I mprovement Improvement is a set of activities that organizations carry out in order to enhance performance get better results.
I nformation system In the context of this ISO standard, an information system is a network of communication channels used within an organization. Dejan Kosutic January 12, Updated Number of mandatory clauses When I deliver various trainings for ISO and ISO , it always turns out that one of the hottest topics is about which policies and procedures need to be documented, and which do not.
Which policies and procedures need to be documented? Checklist of mandatory documentation required by ISO Free white paper that explains which documents to use and how to structure them Download now. Dejan leads our team in managing several websites that specialize in supporting ISO and IT professionals in their understanding and successful implementation of top international standards. Dejan earned his MBA from Henley Management College, and has extensive experience in investment, insurance, and banking.
Upcoming free webinar. Presenter Angella Carlisle. Thursday — January 20, Suggested reading. Communicating is a key activity for any human being. IT security standards to help keep sensitive information secure.
Looking to get certified? Media kit. Zoom in on standards We've created some ISO-themed backgrounds for your video calls to transport you out of your home and immerse you in the dazzling world of standards. When things don't work as they should, it often means that standards are absent.
ISO Quality management systems. Annual award named after a former Secretary General given to an ISO committee that excels in its work, using efficient and innovative means. There are different categories of external liaison with varying eligibility criteria but all must be non-profit. ISO initiative to innovate and try out different ideas in order to improve the standardization process and create new products. Organization authorized to update parts of a standard which is subject to frequent changes, e.
A standard that provides a model for setting up a management system for a business or organization. MSS standards have a uniform structure which is then tailored to the specific sector. The NMC brings together stakeholders to establish a national consensus position on the work. National equivalent of ISO e. Idea for a new standard that is submitted for vote in the relevant TC or SC.
To be accepted, a majority of P-members must vote in favour and a minimum number of those must commit to play an active part in the project. If accepted, it becomes an approved work item AWI. Web tool for accessing extracts of standards, e. Observer member of a committee who follows the work and can comment but cannot vote in Committee Internal Ballots and cannot nominate an expert in a Working Group.
Annual meeting often the only physical meeting where a committee discusses its projects and other matters e.
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